Returns & refunds
We'll be upfront about this: due to the intimate nature of our products, we only provide refunds under limited circumstances:
Where the product is faulty will we provide a refund in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008. Should your product be faulty or damaged upon delivery or develop a fault while in its warranty period, please send an email to firstname.lastname@example.org and we'll gladly provide you with a replacement or refund.
In the case of damaged or faulty on arrival items, the customer needs to notify OneNightOnly thereof within 3 calendar days of the receipt of the goods. OneNightOnly may ask for images of the goods and packaging, highlighting the extent of the damage. OneNightOnly will not entertain any claims of breakages, missing or damaged parts and accessories if this notification is not received within 3 calendar days of the goods being delivered.
Customers can return unopened products within 7 calendar days of receipt of the item, provided the customer informs OneNightOnly of the return within the 7 calendar day return period by sending an email to email@example.com.
The cost of return of the products shall be for the customer’s account. Due to the personal nature of the products we sell, we are unable to offer refunds or replacements for returned products once a product’s packaging has been opened by you.