Frequently Asked Questions

What is discreet packaging?
Exactly what it sounds like! We’ll send your order in an unremarkable courier bag with no OneNightOnly branding or mention of the contents inside

What is your refund and returns policy?
Because of the personal nature of the products we sell, we are unable to offer refunds or replacements once an order has been dispatched to you. However, should your product develop a fault while under the warranty period, please send an email to customerservice@onenightonly and we'll gladly issue a replacement.

How safe is my personal information?
Safe as houses. Like the White House or houses that form part of the Witness Protection Programme. All information is safely stored on our secure and encrypted server. That means that this information cannot be traced, intercepted or used by unauthorised third parties. Your credit card information will not be kept in our system.

Does OneNightOnly have a physical store?
In a word, no. In three words, no we don't.

How can I check the quality of your toys?
We do, so you don't have to. Our suppliers - and the products we sell - are hand-selected to ensure only the very best sex toys are available to you. In the rare event that your purchase is faulty, let us know and we'll replace it quicker than you can blink.

How do I choose lingerie for my partner?
The first step is also the most important: make sure you get the sizing right. The easiest way to do this is to simply ask her, but if you're looking to surprise her that might not work.

In that case note the bra and panty size from her existing lingerie. Also take note of the colours and style; this will help with your decision-making when it comes to choosing something you want her to love.

If you're still struggling, feel free to contact our customer service team. We're here to help.

What's the difference between a vibrator and a dildo?
The clue is in the title here. Both dildos and vibrators are penis-shaped, and both are used for external and internal stimulation, either during masturbation or to enhance your sex life with your partner.

The only difference: vibrators (unsurprisingly) vibrate. This makes them excellent stimulation toys, with different vibration speeds and patterns enabling you to discover what works best for you.

Why does your logo look like that of OneDayOnly.co.za?
Because we're related, in a way: OneDayOnly.co.za is the owner of OneNightOnly.co.za. We sell sex toys on OneDayOnly.co.za from time to time, but we find we can't run them often enough to satisfy demand. So we decided to try running a "normal" shop - as opposed to one-day deals - and fully satisfy SA's need for quality sex toys at the same time!